Privacy Policy 299bet — Personal Data Protection for Malaysia Members

1Information We Collect

299bet collects various types of personal data to enable us to provide services that are secure, efficient, and compliant with legal requirements. This information is divided into three main categories:

All data collection is obtained directly from you — whether through registration forms, the KYC process, customer support communications, or automatically via legitimate tracking technologies when you use our platform.

2How We Use Your Data

Collected data is used responsibly and only for legitimate purposes. Below is a complete list of how your personal data is used on the 299bet platform:

• Account management: Creating, verifying, and securely maintaining your member account.
• Transaction processing: Processing deposits, withdrawals, and any financial transactions in your account.
• Identity verification (KYC): Verifying your age and identity in accordance with legal compliance requirements.
• Fraud prevention: Detecting and preventing any suspicious activity or money laundering.
• Customer support: Helping you resolve any queries, complaints, or technical issues.
• Important communications: Sending account notifications, security updates, and promotional information (if you have consented).
• Responsible gaming: Monitoring playing habits to identify early signs of problem gambling and provide appropriate assistance.
• Service improvement: Analyzing aggregated usage data to improve user experience and platform performance.
• Legal compliance: Meeting reporting and compliance obligations to the relevant authorities when required by law.

3Sharing Data with Third Parties

299bet does not sell your personal data to any party. However, in certain situations, we may need to share your information with the following parties to enable our services to function properly:

• Payment service providers: Financial institutions and digital wallet providers that process your transactions — for example, FPX, Touch 'n Go, and Boost providers. This sharing is limited to information required for payment processing only.
• Game software providers: Companies providing slot games, live casino, and fish shooting games on our platform may receive minimum game session data required for game operations.
• Competent authorities: When required by Malaysia law or court order, we will disclose the necessary information to the relevant authorities.
• Technical service providers: Companies that assist us with hosting, cybersecurity, and analytics are bound by strict confidentiality agreements.

4Data Security

We implement multiple layers of security to safeguard your personal data against unauthorized access, loss, destruction, or unlawful disclosure:

• 256-bit SSL encryption for all data communications between the platform and users.
• Data-at-rest encryption for all sensitive records stored in our database.
• Two-factor authentication (2FA) available for all member accounts as an additional layer of protection.
• 24/7 system monitoring by a dedicated cybersecurity team to detect any threats or anomalies.
• Role-based access control ensuring only personnel with a legitimate job requirement can access specific data.
• Regular security audits by an independent third party to verify the integrity of our systems.
• Automatic data backup to a secure, separate location to prevent data loss.

5Cookies & Tracking Technologies

The 299bet platform uses cookies and similar tracking technologies to enhance the user experience and ensure account security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your preferences such as language, theme, and platform layout for a more comfortable experience.
• Analytics Cookies: Helping us understand how users interact with the platform so we can continuously improve our services. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect platform functionality. For optional and analytics cookies, you may opt out without affecting your use of the main platform.

6Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several protected rights regarding your personal data held by 299bet:

To exercise any of the above rights, please contact our customer support team via live chat or email. We will verify your identity before processing any data-related request.

7Data Retention Period

299bet retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysia law.

• Active account data: Retained for the duration your account is active, plus the period prescribed by law after closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and anti-money laundering regulatory requirements.
• KYC Documents: Retained throughout the active account period and for at least 5 years after account closure.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical log data: Typically retained for 90 days unless a longer period is required for security investigations.

Once the retention period expires, data will be securely deleted or anonymised in accordance with our internal procedures.

8Children's Privacy

The 299bet platform is strictly limited to individuals aged 18 years and above. We do not intentionally collect or process personal data from children or minors.

9Changes to the Privacy Policy

299bet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal developments, or service improvements.

• You will be notified of any material changes via your registered email or in-app notification at least 7 days before the changes take effect.
• The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy.
• Continued use of the 299bet platform after changes take effect constitutes acceptance of the updated terms.
• If you do not agree with the changes made, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 6.

We encourage you to review this page regularly to stay informed about how we handle your personal data.

10Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — for official enquiries relating to personal data and data subject rights.
• General Support: [email protected] — for all other enquiries relating to your account and services.