Terms and Conditions 299bet — Complete Guide for Malaysian Members

1Member Eligibility

To register and use 299bet services, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Be a legally eligible individual to participate in online entertainment activities within your local jurisdiction.
• Not currently listed on a self-exclusion list from any entertainment platform.
• Register under your own name and not on behalf of a third party.
• Do not represent or act on behalf of a business entity while using a personal account.

299bet reserves the right to conduct eligibility checks at any time and request additional verification documents if required. Accounts found not meeting eligibility criteria will be suspended immediately.

2Account Registration

The 299bet account registration process is straightforward and designed to be completed in under 2 minutes. However, there are several important rules that must be followed:

• One account only permitted per individual, IP address, device, phone number, and payment method.
• All information provided during registration must be accurate, complete, and up to date.
• The registered name must match the name on your identification document and the bank account used for deposits or withdrawals.
• You are fully responsible for maintaining the confidentiality of your account password.
• Any unauthorized activity that occurs through your account remains your responsibility for as long as you have not reported it to our support team.

If you suspect your account has been accessed without authorization, please contact the 299bet support team immediately via 24/7 live chat.

3Deposit & Payment

299bet accepts a variety of payment methods popular among Malaysian users. All deposits are processed securely through payment channels protected by 256-bit SSL encryption.

Accepted deposit methods:

• FPX (Online Banking for all major Malaysian banks)
• Touch 'n Go eWallet
• Boost
• MAE by Maybank
• Direct bank transfer (IBG/IBFT)

Minimum deposit is RM10 for most payment methods. 299bet does not charge any processing fees for deposits. However, third-party payment service providers may impose their own charges.

299bet reserves the right to reject or delay any deposit suspected of being linked to illegal activity or unauthorized funding. Funds from unverifiable sources will not be accepted.

4Fund Withdrawal

Withdrawing funds from your 299bet account is subject to the following conditions:

• Full and successful KYC verification is mandatory before the first withdrawal request is processed.
• Withdrawals may only be made to a bank account or digital wallet that is registered under the same member's name.
• The minimum withdrawal is RM30 per transaction.
• Withdrawal processing takes between 5 to 15 minutes for most requests.
• In certain cases requiring additional review, the withdrawal process may take up to 24 business hours.
• 299bet reserves the right to request additional supporting documents before approving withdrawals that exceed certain limits.

If your withdrawal is rejected, our finance team will contact you via email or live chat to explain the reason and outline the next steps to take.

5Bonus & Promotions

299bet offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and conditions stated in each promotional offer.

General principles applicable to all bonuses:

• Each bonus has wagering requirement which must be met before any winnings from a bonus can be withdrawn.
• Welcome bonus can only be claimed once only for each new member.
• Bonuses cannot be transferred to other members or directly exchanged for cash.
• Each bonus has validity period — unused bonuses beyond this period will expire automatically.
• 299bet reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Using multiple accounts to obtain bonuses is strictly prohibited and may result in the suspension of all accounts involved.

If you have any questions about currently active bonuses or promotions, our customer support team is ready to assist you via 24/7 live chat.

6Game Rules

All games available on the 299bet platform — including slots, live casino, sports betting, and fish shooting — operate according to the rules set by their respective software providers. The following general rules apply to all game categories:

• The outcome of all games is final upon completion and cannot be altered.
• Any technical failure that occur during a game session will be resolved in accordance with the relevant game provider's policy.
• Confirmed bets cannot be cancelled except in cases of documented system failure.
• Minimum and maximum wagering limits for each game are displayed within the game interface.
• 299bet uses a certified random number generator (RNG) to ensure fairness in every slot and casino game round.
• For sports betting, the odds displayed at the time your bet is confirmed are the applicable price — not the odds at the time of settlement.

7Prohibited Conduct

To ensure a fair and safe gaming environment for all members, the following activities are strictly prohibited on the 299bet platform:

• Using automation software, bots, scripts, or any third-party tools to play or place bets.
• Manipulating the system or exploiting software bugs for unfair advantage.
• Player collusion to manipulate game outcomes or cheat other players.
• Money laundering through repeated deposits, gameplay, and withdrawals without genuine intent to play.
• Registering multiple accounts with the intent to accumulate bonuses or deceive the system.
• Using a payment method that is stolen, borrowed, or not registered under your own name.
• Threats, harassment, or inappropriate language directed at support staff or other players.
• Spreading false or misleading information about 299bet to the public.

8Account Closure & Suspension

Updated Terms

Closure upon member request:

• You may request account closure at any time by contacting our customer support team.
• Any valid fund balance in the account will be returned to your original payment method after KYC review.
• Closure requests will be processed within 5 working days.

Suspension or closure by 299bet:

• 299bet reserves the right to suspend or close any account that violates these Terms and Conditions.
• In confirmed cases of fraud or illegal activity, account balances may not be returned while an investigation is ongoing.
• A notification will be sent to your registered email when any action is taken on your account, except in cases where such notice may compromise an ongoing investigation.

9Privacy & Data Protection

299bet takes the protection of your personal data seriously. All information you provide during registration and platform use is stored and processed in accordance with our comprehensive Privacy Policy.

• Your personal data is used solely for account verification, transaction processing, customer support, and legal compliance purposes.
• 299bet will not sell or share your personal data with third parties for marketing purposes without your consent.
• All data is stored on encryption-protected servers and is accessible only by authorised personnel.
• You have the right to request access to your personal data held by 299bet at any time.

For more information on how we handle your data, please refer to our Privacy Policy our complete policy.

10Liability Limits

299bet provides its online entertainment platform on an "as-is" basis and makes no guarantee that the service will always be free of errors or technical disruptions. However, we continuously strive to maintain the highest possible platform uptime.

• 299bet is not liable for any losses arising from internet connection failures or technical disruptions on the user's end.
• We are not liable for any indirect, incidental, or consequential losses arising from the use of this platform.
• The maximum total liability of 299bet to any member shall not exceed that member's net deposit amount within the relevant 30-day period.
• 299bet is not responsible for the actions or omissions of third-party game software providers, although we always select accredited and trusted partners.

11Responsible Gaming

299bet deeply values the well-being of our members. We believe online entertainment should remain fun and in control. If gaming activity begins to affect your daily life, finances, or relationships, this may be a sign that help is needed.

Self-control tools provided by 299bet:

• Daily, weekly, and monthly deposit limits that you can set yourself
• Loss limits adjustable to your personal needs
• Play time reminders and mandatory break periods
• Temporary account suspension (cooling-off period) from 24 hours to 6 months
• Permanent self-exclusion for serious cases

For more information and support resources, please visit the Responsible Gaming us.

12Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist you at any time.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform
• Support Email: [email protected] (response within 24 business hours)
• Language: Malay and English

We encourage all members to review this document regularly, as any changes to the terms will take effect immediately upon being posted on this page, unless otherwise stated.